Peoria Charter Bus Tours Terms & Conditions

Itineraries:

The shows, attractions and meals listed on our itineraries are the ones for which we currently hold reservations. However, changes in the featured performers or availability of attractions, are changes over which we have no control. If changes occur, we will do our best to book shows/meals of comparable quality and to advise you of those changes when they happen.

Payment:

Non-Broadway Day Trips: No deposit is required however payment in full is due 60 days prior to departure. Failure to make payment 60 days prior will result in cancellation of your reservation.
Broadway Day Trips: Payment is due at time of making your reservation.
Multi-Day Tours: A $200 per person deposit is due at the time of making your reservation. Final payment is due 60 days prior to your scheduled departure.

Departures/Pickups:

Please indicate your choice of pickup point at the time you make your reservation. Also specify if you're traveling with a friend/companion. If you are late for your pickup, you may drive to the nearest pickup location and board the coach. Unfortunately, "No Shows" will not be granted a refund for any portion of the tour. Please refer to the time printed on your original confirmation as that is the departure time.

Passengers:

In order to provide maximum comfort for all our passengers, Peoria Charter has adopted a No Smoking / No Vaping / No Alcohol policy on all PCC Tours. We will make rest stops approximately every two hours for your convenience. Appropriate clothes and shoes must be worn when attending lunch/dinner theatre shows. Be sure to wear comfortable walking shoes for all our tours. Each passenger is allowed one suitcase free of charge on extended trips. An additional personal item is also permitted but must be carried by the passenger. Minimum age for passengers on PCC Tours is four (4) years of age. Special needs MUST be discussed with the office when you reserve.

Insurance:

Peoria Charter highly recommends purchasing a travel protection plan to help protect yourself and your investment from the unexpected. Consider travel protection for Trip Cancellation/Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay and more. Insurance information is enclosed with your confirmation. Mail your form and payment made out to Peoria Charter directly to Peoria Charter or call us a 309-688-9523 to add this insurance to your reservation and make payment by credit card.

Cancellation/Refunds:

For Multi-Day trips, cancellations received prior to final payment will be charged a 15% cancellation penalty on the deposit paid. Once final payment is made, no refunds will be given. Trip insurance is STRONGLY RECOMMENDED. On Single Day trips, once monies are paid, no refunds will be given. Emergency Cancellation - Please call 800-448-0572, then press ext. 130 and leave a message for the tour department. Be sure to give your name, the tour name, the departure date and the reason you're cancelling and someone will get back to you on the first business day following the trip.

Gratuities:

If you feel your Driver and Tour Hosts have done an excellent job, it is appropriate to tip them. We suggest $3 per customer for the Driver & $3 per customer for the Tour Hosts on a one-day trip. We suggest $4 per customer per day for the Driver & $4 per customer per day for the Tour Hosts on multi-day trips.

Effective 19-May-2020

Registration:

If you're filling out the registration form from the book, please mail it along with your payment to Vagabond Tours, C/O Peoria Charter Travel, 5901 N. Prospect, Suite 3B, Peoria, IL 61614. Please make your check payable to Peoria Charter Travel. If you prefer to call us and make your reservation, you can reach us at 309-688-9523, Ext. 130 or 800-448-0572, Ext. 130. We can take MasterCard, Discover & Visa over the phone for your payment. If you'd like to stop in, we are at Junction City, (next to the old Pumpkin Glass), 5901 N. Prospect, Suite 3B, Peoria. We are open Monday – Friday, 8:00 AM – 4:30 PM unless otherwise posted on our door.

Invoices/E-Mail Blasts:

We do require your e-mail address to send you the invoice, itinerary and if necessary, the insurance information. We will also periodically send out e-mail blasts about upcoming trips that need help for them to go. Your Vagabond Escort will ask for these on trips and if you’ve already given it to us, just pass it along to the next person.

Trip Cancellation/Refunds:

We do our best to get you a refund however a lot depends on when the cancellation occurs. If you cancel 30 days or more from departure date, we'll refund all monies paid with the exception of the insurance policy; that is non-refundable. Once we make final payment, it depends on what we can get back from our vendors to determine your refund. With this being said, we can't always tell you what you’re going to be refunded as we may have to wait and hear from the vendors first. You may always find a friend to take your place and work out any payments with them on your own. On Multi-Day Trips we STRONGLY recommend purchasing the Travel Protection Plan associated with your specific trip. This would protect your money should you need to cancel for a medical reason. On Broadway Shows & Baseball Games, we have to pay for tickets about 90 days prior to departure so if you cancel you may incur a fee for the ticket if we can't re-sell your seat as they are non-refundable when we pay for them. If we can re-sell them or get money back from a broker we use, then we would refund what we can.

Gratuities:

Our Drivers & Tour Escorts appreciate a tip for a job well done. We have envelopes that the Escort will pass out; one for the Escort & one for the Driver on each trip. We suggest $3 per customer for each on a one-day trip and $4 per customer per day on a multi-day trip. They work very hard to make sure you have an enjoyable, safe trip.

Notes:

We have a policy of "No Smoking / No Alcohol" on the bus. We make stops about every 2 hours for your convenience. Seats on the bus are first come – first serve. Luggage for Multi-Day tours will be 1 Large Suitcase (not weighing more than 50 lbs. per person for underneath the coach and a personal item for the overhead inside the coach.

Effective 19-May-2020
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